Eligibility for Returns:

• Returns are accepted only for damaged, defective, or incorrect products received.
• The request must be raised within 48 hours of delivery with unboxing video proof.
• Products must be unused, unopened, and in their original packaging.

Non-Returnable Items:

• Used, opened, or tampered products.
• Products purchased during sale, promotions, or with discount codes.
• Skincare reactions, as results vary based on individual skin types.

How to Initiate a Return?

• Email us at help@smlkh.in or WhatsApp us at +91 858-888-1589 within 48 hours of delivery.
• Attach unboxing video proof and images of the damaged/incorrect item.
• Once approved, we will guide you through the return process.

Refund Policy

Refunds are processed only in the following cases:

• If the product is out of stock and cannot be replaced.
• If the order is canceled before shipping.
• If a replacement is unavailable, a refund will be initiated.

Refund Process & Timeline:

• Refunds will be processed via the original payment method within 7-10 working days.
• For Cash on Delivery (COD) orders, refunds will be provided as store credit or discount vouchers.

Disclaimer

• SMLKH products are dermatologically tested and cruelty-free, but we do not claim guaranteed results. Skincare effects depend on individual skin type, lifestyle, and external factors.
• Always patch-test before full application. We are not liable for skin reactions or allergies.
• Product descriptions and benefits are based on research and customer experiences; they do not replace medical advice.

Order Cancellation

• Orders can be canceled only before they are shipped. Once shipped, cancellations are not possible.
• If an order is canceled before shipping, a refund (if applicable) will be processed within 7-10 working days.
• Need Help? Contact our support team WhatsApp us at +91 8588-881-589 We're here to assist you